Shipping Policy

Thank you for choosing FG Orallend! We strive to provide you with a seamless and reliable shopping experience from order placement to final delivery.

To ensure complete clarity and transparency, we have outlined our shipping and delivery terms below. We encourage you to review this policy carefully before placing your order.

Domestic Shipping

Upon receipt of your order, processing typically takes up to 2 business days, excluding weekends and public holidays. In the event of any unforeseen delays, we will promptly notify you using the contact details provided at the time of checkout.

Estimated delivery timelines may vary depending on location, courier partner, weather conditions, or other external factors. Standard domestic delivery timelines generally range between 3 to 7 business days.

Once your order is dispatched, you will receive a shipment confirmation along with tracking details to monitor the progress of your delivery.

International Shipping

FG Orallend offers international shipping to select countries. International delivery timelines may vary depending on the destination and customs clearance procedures.

Please note that additional customs duties, taxes, or import fees may be imposed by the destination countryā€™s authorities. Any such charges are the sole responsibility of the customer and are not included in the product or shipping price.

Tracking Information

Once your order has been shipped, tracking information will be shared via email or made available through your account on our website.

You may track your shipment using the courier partnerā€™s tracking system for real-time updates on delivery status.

Undeliverable Packages

If a package is deemed undeliverable due to an incorrect or incomplete shipping address provided by the customer, or due to reasons beyond our control, we will attempt to contact you to resolve the issue.

If we are unable to reach you or rectify the issue within a reasonable timeframe, the package may be returned to us. In such cases, we will process a refund for the product value only, excluding shipping and handling charges.

Lost or Damaged Packages

While we take every precaution to ensure your order reaches you in perfect condition, rare instances of loss or damage during transit may occur.

If you receive a damaged package, please notify us within 24 hours of delivery along with supporting documentation such as photographs of the damage and a copy of the invoice. Our team will work diligently to resolve the matter.

In the case of a lost shipment, we will initiate an investigation with the courier partner. If the package cannot be located within a reasonable timeframe, we will offer a replacement or a refund, as deemed appropriate.

Wrong or Fake Delivery Notification

If you receive an incorrect or false delivery confirmation from the courier partner, please inform us within 24 hours. We will coordinate with the courier service to investigate and resolve the issue promptly.

Change of Shipping Address

If you need to request a change in the shipping address after placing your order, please contact us immediately at fgorallend@gmail.com.

Address changes can only be accommodated if the order has not yet been dispatched. Once the shipment is handed over to the courier partner, address modifications may not be possible.

Policy Updates and Customer Support

Please note that this Shipping Policy is subject to change without prior notice. We recommend reviewing this page periodically to stay informed about any updates or modifications.

If you have any questions or concerns regarding shipping, delivery timelines, or order status, please do not hesitate to reach out to our customer support team at fgorallend@gmail.com. We are always happy to assist you.

Thank you for choosing FG Orallend. We truly appreciate your trust and look forward to serving you with care and commitment.

Keep smiling!